Customer satisfaction: our greatest motivation!

More transparency: find out how customers rate us. And how ARKU constantly improves collaboration. Ensuring long-term customer satisfaction. This is the foundation for our success.

Your success is what drives us.

Satisfied customers – our top priority. This is how we measure our success and this is what we build on. We work to the highest quality standards in order to ensure that you can always rely on us.

That is why we regularly assess our customers’ experiences. When commissioning new machines and also for repair and service work.

Our questionnaire evaluates the central customer satisfaction criteria:

  • Work preparation
  • Quality of the work
  • Qualification of the personnel
  • Punctual completion
  • Availability
  • Price-performance ratio
  • Quality and
  • Friendliness.

This is how our customers rate us.

We regularly publish the results of our customer surveys. The graph shows the average ratings for the individual criteria.

Are you satisfied?

Do you have any criticism or suggestions? We always encourage feedback:

T: +1 513 985 0500

You can also send an e-mail to info[at]arku.com.

Additional information.

Contacts.

Christian Striebel
Business Area Manager Services
T: +49 7221 5009-535

christian.striebel[at]arku.com

Contact us.

Do you have any questions? We have the answers. Whether suggestions or information about products and services: use our practical contact form. We will get in touch with you.

To the contact form

Our mission statement.

Our shared values define us. Because our quality is the product of demanding standards.

ARKU’s values and vision.