Spare parts service: rapid, comprehensive, international.

ARKU provides process reliability for your production with sophisticated machines as well as comprehensive spare parts support for both original and third-party parts.

Spare parts guarantee high machine availability.

ARKU's systems and machines have a long service life. Regardless of when your machine or equipment was manufactured: our comprehensive spare parts warehouse always stocks the right original spare parts and consumables.

Industrial case study.

A system came to a standstill at a profile manufacturer. The company's maintenance manager calls ARKU's service hotline and explains the problem at approximately 3 p.m. The specialist's analysis: a defective control panel. A new control panel is immediately taken out of ARKU's spare parts warehouse, programmed for the specific system and shipped to the profile manufacturer via overnight express. The next morning, the customer simply installs the "plug & play" panel and production resumes. Keeping the downtime to a minimum and without any extra travel costs for dispatching a service technician. This is customer service at ARKU.

Additional information.

Contacts.

Ruth Gampp-Raquot
Coordination Customer Service
T: +49 7221 5009-18

ruth.gampp-raquot[at]arku.com

Hotline

We are there for you around the clock and seven days a week with our hotline*.
T: +49 180 555 27 58

*Costs: 14 ct./min from German landlines. Calls from mobile networks cost a maximum of 42 ct./min.